Term of Services

1. Detailed description of goods and/or services: Coffee Wholesalers is a business in the coffee industry that sells coffee online.

2. Delivery policy: Subject to availability and receipt of payment, requests will be processed within 3 days and delivery confirmed by way of email using your order number

3. Export restriction: The offering on this website is available to South African clients only.

4. Return and Refunds policy: The provision of goods and services by Coffee Wholesalers is subject to availability. In cases of unavailability, Coffee Wholesalers will refund the client in full within 3 days. Cancellation of orders by the client will attract a 2% administration fee.

5. Customer Privacy policy: Coffee Wholesalers shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

6. Payment options accepted: Payment may be made via Sage Now Gateway or by bank transfer into the Coffee Wholesalers bank account, the details of which will be provided on request

7. Card acquiring and security: Card transactions will be acquired for Coffee Wholesalers via Sage Pay who are the approved payment gateway for all South African Acquiring Banks. Sage Pay uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.sagepay.co.za to view their security certificate and security policy.

8. Customer details separate from card details: Customer details will be stored by Coffee Wholesalers separately from card details which are entered by the client on Sage Pay’s secure site.

9. Merchant Outlet country and transaction currency: The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

10. Responsibility: Coffee Wholesalers takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

11. Variation: Coffee Wholesalers may, in its sole discretion, change this agreement or any part thereof at any time without notice.

12. Coffee Wholesalers contact details: Email: Pretoria@coffeewholesalers.co.za Telephone: +27 12 942 6115