Customer support
Frequently Asked Questions
Helpful answers
Before you place your order
Find answers about products, delivery, payments and business supply.
Coffee is roasted in small batches. Final roast schedules and best-before guidance will be confirmed on each product page and package.
Yes. Coffee Wholesalers serves hospitality businesses and can discuss recurring supply, order volumes and suitable products.
Yes. Private customers can place smaller orders online or purchase selected products through 2Moro’s Bistro in Pretoria.
Orders can be delivered throughout South Africa using courier services managed through Shiprazor.
Courier collection and delivery generally take about two to three working days, depending on the destination and courier schedule.
The final shipping calculation will be connected to the back-end ordering system. The cost shown at checkout will depend on the confirmed delivery rules and destination.
The website will accept supported online payments through PayFast. Available payment methods are shown on the checkout page.
Where a product offers grind options, you will be able to select your preference on the product page before adding it to the cart.
Keep coffee sealed in a cool, dry place away from direct sunlight, heat and moisture. Avoid leaving the bag open between uses.
Take clear photographs of the parcel and products, keep the packaging, and contact Coffee Wholesalers as soon as possible so the matter can be reviewed.