Privacy Policy

Effective date: 14 July 2026. This policy is written for the planned Coffee Wholesalers online store and should be reviewed against the final back-end, service providers and business registration details before launch.

1. Who we are

This website is operated by SSF Coffee Wholesalers, trading as Coffee Wholesalers, from Shop 10 Montana Value Centre, Montana, Pretoria, South Africa. In this policy, “we”, “us” and “our” refer to Coffee Wholesalers.

2. What information we collect

We may collect information that you provide when you place an order, create an account, submit an enquiry, leave a review or contact us. This may include your name, phone number, email address, billing and delivery address, company name, order details and messages.

We may also collect technical information such as your device type, browser, IP address, pages visited, referral source and cookie choices where analytics, security or marketing tools are enabled.

3. Payment information

Online payments are intended to be processed through PayFast. We do not intend to store your full card details on the Coffee Wholesalers website. Payment information is handled according to the payment provider’s own terms, security controls and privacy practices.

4. Why we use personal information

• To process and deliver orders.
• To create and manage customer accounts.
• To provide order confirmations, updates and customer support.
• To respond to wholesale, product and general enquiries.
• To prevent fraud, misuse and security incidents.
• To meet accounting, tax and other legal duties.
• To send marketing messages where you have agreed to receive them.
• To improve website performance and customer experience where permitted.

5. Lawful processing and POPIA

We aim to process personal information in line with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African laws. We will only collect information that is reasonably needed for a stated purpose and will not use it for an unrelated purpose without a valid reason.

6. Sharing information

We may share information with service providers that help us operate the store, including payment providers, courier and delivery services, website hosting providers, email services, professional advisers and providers involved in security, analytics or technical support.

These parties receive only the information reasonably needed to perform their services. We may also disclose information where required by law, a court order or a lawful request from an authority.

7. Delivery providers

Delivery is planned to be managed through Shiprazor and its connected courier services. Delivery information may be supplied to the relevant service provider so that your parcel can be collected, routed and delivered.

8. Cookies

The website may use necessary cookies for shopping cart functions, checkout, account access and security. With your consent, it may also use analytics or marketing cookies. A cookie notice and preference tool should be added when the final tracking services are confirmed.

9. How long we keep information

We keep personal information only for as long as reasonably required for the purpose for which it was collected, to resolve disputes, enforce agreements and meet legal, tax and accounting duties. Retention periods may differ according to the type of record.

10. Security

We take reasonable technical and organisational steps to protect personal information. No online system can guarantee complete security. Customers should keep their account password private and contact us if they suspect unauthorised account activity.

11. Your rights

Subject to applicable law, you may ask us to confirm whether we hold personal information about you, request access, ask for inaccurate information to be corrected, object to certain processing or request deletion where we are not legally required to retain the information.

12. Marketing communication

We will only send promotional messages where permitted. You may unsubscribe using the link in a marketing email or by contacting us. Service messages relating to an order or account are not promotional messages.

13. Children

The online store is not directed at children. A person who is not legally able to enter into a binding transaction should use the website only with the involvement of a parent or legal guardian.

14. External links

The website may link to third-party websites, including Facebook, Google Maps, PayFast, courier services and X3WEB. We are not responsible for the privacy practices or content of third-party sites.

15. Changes to this policy

We may update this policy when our services, legal duties or service providers change. The current version will be published on this page with its effective date.

16. Contact us

Privacy questions and requests can be sent to pretoria@coffeewholesalers.co.za or directed to Coffee Wholesalers at Shop 10 Montana Value Centre, Montana, Pretoria.